Grievance Redressal Process
At Wealth Yantra Technologies Private. Ltd., as a part of client’s grievance redressal and dispute settlement mechanism, all disputes arising between the client and the Investment Adviser shall, to the extent possible, be settled amicably by prompt negotiations between the representatives of the parties at the earliest.
The Clients are requested to get in touch with the Investment Adviser on +91 9363488011 or send their grievance and complaints to compliance@wealthyantra.com. This email id is designed for receiving client complaints and Compliance Officer has access to this email id.
Details of the Compliance Officer
Details of the Compliance Officer
Name
Abirami
Address
2nd Floor 82/62, Arcot Road, Saligramam, Chennai, Tamil Nadu 600093
Telephone Number
+91 9363488014
The above mentioned personnel shall attend to and resolve the client complaints, on best effort basis.
If the client remains dissatisfied with the remedies offered or the stand taken by the Investment Adviser, the Investor and the Investment Adviser shall abide by the following mechanisms.
SEBI Complaints Redressal System (SCORES)
In case the client is not satisfied by the steps taken by the Investment Adviser, Clients may also opt to lodge their complaints and track the status of that complaint through SCORES.
The link to download SCORES Mobile Application - https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330&hl=en_IN&gl=US
Wealth Yantra Technologies Private Limited will receive and resolve the complaints on best effort basis, within a period of 21 calendar days from the date of receipt of such complaint through SCORES, according to procedure prescribed by SEBI.Clients can also send their complaints to Officer of Investor Assistance and Education, Securities and Exchange Board of India, 7thFloor, 756-L, Anna Salai, Chennai - 600002, Tamil Nadu.
Arbitration and Conciliation
In the event of failure to settle the dispute by mutual negotiations, it may be resolved by arbitration in accordance with provisions of The Arbitration and Conciliation Act, 1996, or any statutory modification or re-enactment thereof for the time being in force. Such Arbitration proceedings shall be held at Tamil Nadu and the language of Arbitration will be English. The cost of arbitration will be borne as decided by the arbitrator(s). The award of the arbitrator will final and binding on the parties.
Furthermore, Clients can also submit their complaints on The Securities Market Approach for Resolution through Online Dispute Resolution (ODR) Portal for online arbitration and online conciliation for resolution of complaints. The portal can be accessed at https://smartodr.in/login